TransUnion’s AI-driven platform transformation led by Venkat Achanta

TransUnion is transforming from a traditional credit bureau into a modern platform enterprise by consolidating its fragmented technology infrastructure. Under the leadership of Venkat Achanta, who joined after the $3.1 billion Neustar acquisition, the company has developed OneTru—a unified platform that standardizes operations across its global network spanning 30 countries and 13,000 associates. This technology modernization represents a strategic shift for the $4.5 billion company as it evolves beyond data provision to becoming an insight-driven organization powered by advanced analytics and emerging AI capabilities.

The big picture: TransUnion’s technology infrastructure had become unwieldy with over 20 different tech stacks resulting from years of acquisitions and organic growth.

• “We looked like a $200 million company with many tech stacks rather than a $4.5 billion enterprise,” explained Achanta, TransUnion’s Executive Vice President and Chief Technology, Data and Analytics Officer.
• The company’s sprawling technology foundation wasn’t aligned with its scale and ambitions in the information and analytics industry where “data is our most proprietary asset.”

The solution: OneTru serves as the unifying platform that streamlines TransUnion’s entire data and analytics value chain.

• The platform was designed with a “thick platform with thin products on top” architecture that can manage petabytes of sensitive consumer data while delivering insights through various channels.
• “OneTru encapsulates the entire data and analytics value chain,” noted Achanta. “Every user at TransUnion starts and ends their day with it.”

Tangible results: The platform has already demonstrated significant performance improvements across TransUnion’s product lines.

• The company’s TruValidate fraud products and TruAudience marketing analytics suite have been successfully replatformed on OneTru.
• Achanta highlighted that they’ve “seen a 50% improvement in fraud catch with reduced false positives” following the migration.

Future vision: TransUnion is integrating advanced AI capabilities to further enhance the platform’s functionality.

• While the platform already features low-code interfaces, TransUnion is “embedding multimodal conversational interfaces and AI agents to support every task.”
• “We envision a future where agentic workflows and human-in-the-loop environments coexist, allowing purposeful work for humans and automated reasoning for AI,” explained Achanta.