The AI learning gap threatens UK workplace progress

UK workers are experiencing a profound dichotomy in their relationship with artificial intelligence in the workplace – simultaneously seeing its transformative potential while feeling overwhelmed by its rapid advancement. A new Henley Business School study spanning nearly 30 employment sectors reveals this tension between optimism and anxiety, highlighting a critical gap in workplace AI readiness that could determine whether organizations successfully harness this technology or fall behind in its implementation.

The big picture: A majority of UK professionals express optimism about AI’s potential benefits, yet most feel overwhelmed by the technology’s rapid evolution and lack workplace support to adapt.

• 56% of full-time professionals surveyed expressed optimism about AI advancements, recognizing its transformative possibilities.
• A larger proportion (61%) admitted feeling overwhelmed by the speed of AI technological development.

Key details: The Henley Business School study polled more than 4,500 workers across nearly 30 different employment sectors to gauge workplace AI sentiment.

• Three in five respondents indicated they would be more likely to use AI at work if proper training were available.
• Nearly 25% reported their employers were not providing adequate support for AI adoption.

What they’re saying: Without proper training infrastructure, organizations risk creating a workforce that’s willing but unable to effectively leverage AI technologies.

• “Without in-house training, hands-on learning, and clear policies, we risk creating a workforce that’s willing to use AI but is not sure where to start,” warned Prof Keiichi Nakata, director of AI at The World of Work Institute at Henley Business School.

The potential upside: According to Prof Nakata, properly implemented AI could fundamentally transform workplace experiences and productivity.

• AI has the capacity to simplify complex tasks and eliminate mundane work, allowing employees to focus on more meaningful contributions.
• These changes could lead to improved work satisfaction when workers feel properly supported through the transition.